| Customer Service ... |
| At Vertex, Customer service is paramount. |
| We understand how frustrating it can be to have something go wrong, and only have a support email address. You don’t know who is dealing with your problem, or if they are capable to solve it. That’s why we prefer the personal touch. |
| Contact |
| You'll always have a number that you can call, so you can speak with the designer or developer about your problem. During development, you’ll have face to face contact with us, where you can use as much time as you need to discuss your project and ideas. Yes, you can always email us too, or even use our online contact form, either way, you can be sure that your issue will be dealt with personally. |
| Solutions |
| In the unlikely event that you have a problem, we’ll keep you updated about progress on a solution until we have resolved your issue. We benefit in this respect because we build the sites to exacting requirements, using our modular programming approach. Because we wrote the software for your e-solution we understand it. Providing solutions for “off the shelf” software package issues is much harder for our competitors, as they are working within the constraints of solutions built by someone else! |
| Satisfaction |
| At Vertex, our prime goal is to ensure that our customer is happy with their product, and that they are realising their business vision. Your satisfaction with our product is our goal and vision, which is why we work with you, and not just for you. |
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